To ensure that questions get required attention from community members and are NOT left unanswered, it’s important for the author to indicate (by selecting “Yes” or “No” when prompted) whether the question was answered. (newly added) Please note that it is also important to respond to EACH comment your question receives. Your Yes or No response ensures an accurate status for your question.
For more information, please refer to this announcement explaining best practices for getting answers to questions.
For more information, please refer to this announcement explaining best practices for getting answers to questions.
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Communication Channels
Discussion List
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Is partial disabling of interface possible? Need backend but want to lock down CP websiteSummary: How can we use the backend of an interface (the chat-inlay, mailbox, & message templates) in an interface for branding purposes, but prevent the customer from a… -
Not consider Email history for specific mailboxes configured in systemHello, We have a mailbox configured in system that allow the automatically creation of SR, raised proactively by internal users in name of the customer. Nevertheless, in…
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When creating the interface for loading Cost Center rows, I couldn't load null valueSummary: When creating the interface for loading Cost Center rows, I couldn't use HDL because it's not a supported Business Object. Moreover I can't insert #NULL in the …
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Seeing the text the customer is typing before sending it in chatSummary: How can we enable this feature? Content (required): In the process of implementing Oracle Service Cloud for our customer support environment, a question has ari…B2C Service Support Customer Inquiry -Oracle 1 view 1 comment 0 points Most recent by B2C Service Technical Support-Oracle
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Option other than "reply-between-the-lines"Summary: Content (required): Other than the reply-between-the-lines is there any other option like "reply above the line"? Mostly the customer won't read the email sent …B2C Service Support Customer Inquiry -Oracle 11 views 1 comment 0 points Most recent by B2C Service Technical Support-Oracle
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Basic Chat Rule Creation and Inspector Window Troubleshooting Webinar: November 30Update: The webinar recording is now available - CLICK HERE to view. We are pleased to announce our upcoming webinar on Basic Chat Rule Creation and Inspector Window Tro… -
Chat Transcript retain policySummary: Does anyone know what happens to the chat transcript when the incident is archived? I don't seem to find detail information about it. Thank you so much -
Translating Labels for Chat InalySummary: How to translate labels and automated responses for Inlay into a different language? Content (required): We've implemented Chat Inlay on our support pages. Curr…B2C Service Support Customer Inquiry -Oracle 51 views 1 comment 0 points Most recent by B2C Service Technical Support-Oracle
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Color of Chat Inlay ButtonSummary: Content (required): I am trying to change the color of the chat inlay button using "data-oit-theme-vars": {"brandColor": "#65a11b "}. I have no color theme sele… -
Is it possible to disable chat when no agents are available?Hello, when no agents are available on fusion customer can still send the message on dcs portal? Is there a possibility to disable this or to send a message that is out …Amina Fajic 21 views 2 comments 0 points Most recent by Petra Bikkembergs - Oracle Product manager DCS-Oracle
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Is there a way to run chat syndicate widget asynchronouslySummary: Looking for a way to run Service cloud's syndicate widget source file asynchronously or defer which is hosted on an external web page. Content (required): Hell…
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Asynchronous Chat - automatically default to a queueSummary: Content (required): When using asynchronous chat to respond back to a Facebook message, the system prompts the agent to select a chat queue (we have 3). See scr…
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About Chat Queue Inbound PrioritiesSummary: Setting priority to incoming chats queue Content (required): If the chat queue is associated with multiple profiles, can I set which profile is my primary desti…B2C Service Support Customer Inquiry -Oracle 21 views 1 comment 0 points Most recent by B2C Service Technical Support-Oracle
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About "CHAT_AGENT_EVENTS_PURGE_DAYS"Summary: Information regarding Chat Data Purge Content (required): Chat history was not deleted when the preference "CHAT_AGENT_EVENTS_PURGE_DAYS" was set to 0. Probably…B2C Service Support Customer Inquiry -Oracle 21 views 1 comment 0 points Most recent by B2C Service Technical Support-Oracle
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Route chats to same agent if the same customer comes back within a given period of timeSummary: Is it possible to route chats to same agent if the same customer comes back within a given period of time multiple times? Content (required): Hello, we would li…B2C Service Support Customer Inquiry -Oracle 22 views 1 comment 0 points Most recent by B2C Service Technical Support-Oracle
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How to change the labels of the Accept and Reject buttonsSummary: How to change the labels of the Accept and Reject buttons, on the incident workspace created from chat, and is it possible to delete the Reject button? Content …B2C Service Support Customer Inquiry -Oracle 41 views 1 comment 0 points Most recent by B2C Service Technical Support-Oracle
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I want to delegate my Final approval of PR to User A, for PO approval to User B.Summary: Hello Team, I am an approver for multiple transactions (Final approval of PR, PO Approval, Strategic quantity approval). As an approver, I want to delegate my F… -
Action Type Indicator on Global Payroll Interface V2 extractSummary: As part of Global Payroll Interface V2, We have an attribute called action type indicator that will tell us employees, whether hire (H), rehire(R), terminate(T)…
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How can I change the size of the Chat Engagement Panel in BUI?Summary: Content (required): Is it possible to change the default width of the chat field displayed when a chat is received? I want the Chat Engagement Panel to appear a…B2C Service Support Customer Inquiry -Oracle 21 views 1 comment 0 points Most recent by B2C Service Technical Support-Oracle
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Chat Inlay button labelSummary: Content (required): Is there a way to change the button label from "Live Chat" to some other text? With Syndicated Conditional Chat I have the option to set "Av…
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Oracle Messaging can now be enabled for B2C Service Chat customers through Configuration AssistantWe are pleased to announce that Oracle Messaging, a key component of Oracle Service, can now be enabled for all Oracle B2C Service Chat customers through the Configurati…Elaine Leffler-Support-Oracle 191 views 0 comments 0 points Started by Elaine Leffler-Support-Oracle
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Chat Inlay iconHow to change Chat Inlay icon How to change the chat inlay icon please refer the screenshot Regards. Satheesh.
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Maximum Active Chats - BUI setting - how to display on report?Summary: Maximum Active Chats - BUI setting - how to display on report? Content (required): How to display selected value on report? Version (include the version you are…
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Request Denied message: use incoming mailbox instead of default mailbox?Summary: Can the incoming mailbox be used for Assistence Request Denied messages instead of the default mailbox Content (required): When a person on BCC responds to an i… -
See Specific Sender BlocksSummary: Is there a way to see which email domains or contact accounts resulted in Sender Blocks? Content (required): In Mailings, on the Results tab, there is a Mailing…User_2025-03-07-01-32-42-212 51 views 1 comment 0 points Most recent by Steve Garvert-Support-Oracle
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ROQL lower caseHi All, I need to compare the lower case string in ROQL please suggest, I tried below but no luck. $email//user input maybe uppercase or lower case "select ID from Conta…
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Notification emails are not sent when a person is flagged in Oracle social chat conversations.Summary: Notification emails are not sent when a person is flagged in Oracle social chat conversations. Content (required): Version (include the version you are using, i…
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Chat Inlay : initialize the custom filed with PTA loginWe are trying to launch / initialize the "inlay-oracle-chat-embedded" attribute "launch-form-fields" using PTA login on an external application . Our goal is keep the cu… -
Customer portal via mobile appSummary: How to enable mobile app for customer portal Content (required): The vendor will outline how the customer mobile app will enable / support the following: - Cust…
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How To: Company Branded Logo on Auto-Response EmailsSummary: How to add company branded logos to auto-response emails or unknown customers Content (required): I'm unable to find a way to add a graphic or company branded l…