To ensure that questions get required attention from community members and are NOT left unanswered, it’s important for the author to indicate (by selecting “Yes” or “No” when prompted) whether the question was answered. (newly added) Please note that it is also important to respond to EACH comment your question receives. Your Yes or No response ensures an accurate status for your question.
For more information, please refer to this announcement explaining best practices for getting answers to questions.
For more information, please refer to this announcement explaining best practices for getting answers to questions.
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Communication Channels
Discussion List
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Syndicated Conditional Chat link and Engagement Engine Unavailable MessageContent I want to remove the "unavailable" message using the engagement engine so that nothing is displayed when agents are busy. Is this doable? I have tried adding the… -
Activities non-scheduledSummary How to limit a number of non-sheduled activity or not ordered for a resource ?Content Hi folks, We would like to limit activities in to the resource technical. E… -
Change label of custom field inputs in Inlay chatContent Hi all, On inlay chat form, I was able to change the strings (labels) of the input boxes, title and button text using JSON config file. The content of the JSON f… -
Change label to placeholder text on chat formSummary change input labels to inline text placeholdersContent Hi all, On inlay chat form, the label appears on the top of the input elements. Is it possible to remove t…User_2025-02-03-20-11-07-340 24 views 0 comments 0 points Most recent by User_2025-02-03-20-11-07-340
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Dynanmic chat availability based on agent loginSummary Providing chat based on agent availability vs. hours of operationContent Rather than driving chat availability by hours of operation/schedule, is it possible to …User_2025-02-03-16-44-50-817 51 views 2 comments 0 points Most recent by User_2025-02-03-16-44-50-817
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BUI - adjusting the maximum number of active chatsContent Hi, In the .NET desktop application the maximum number of chats can be adjusted via File > Options > Communication Center (if allowed in the profile service perm…
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Does the ConditionalChatLink Widget “Return” a Value?Summary Syndicated ConditionalChatLink widget sessions available return value?Content I use the syndicated ConditionalChatLink widget, and would like to make other decis…User_2025-02-03-16-26-19-169 37 views 0 comments 0 points Most recent by User_2025-02-03-16-26-19-169
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Chat Flash for new messages in BUIContent Hi all, I would like to learn is it possible to notify agents(show toast or flash window) when the customer responds during chat session in BUI. (version 20B) If… -
Disabling Automated Chat GreetingContent I found an FAQ on how to change the text of the chat greeting / autoresponder here. However, I would like to disable it completely (we have a workspace Add-In th… -
Track oracle virtual assistant chat session on page reload or navigate to other pageSummary Possibility to stay oracle virtual assistant on same state on page reload or navigate to other pageContent Hi All, We have set up and configured Virtual Assistan…
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Syndicated proactive chat widget not workingContent I have got the code for syndicated proactive widget and pasted it in an external page. But the chat widget is not popping up. Chat is enabled and is working fine…
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Outgoing mail from non RightNow mailboxSummary Outgoing mail from configured external mailbox goes out via RightNow SMTP servers.Content Does anyone know if there is a way to get emails to send via an externa… -
Report on Incident rulesSummary Report on Incident rulesContent Hi Is there a way to generate the entire incident rules as a report? I have an incident that is not showing in the rule logs. Hen… -
Emails are not getting created as incidents in RightNowSummary Emails are not getting created as incidents in RightNowContent Hi, I came across a weird situation as few of the emails from a sender are not reaching to RightNo…
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Cobrowse and Syndicated ChatContent Hi - We have added our cobrowse solution to a cloud software that we support - this works perfectly fine. We are now adding our syndicated conditional chat to th… -
First Message on Chat windowSummary How the Estimated time in welcome message of chat window estimatedContent In DCS chat window, the Welcome or the first message in the Chat window is 'You are pos…
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See individual emailsSummary How do I see individual emails that have bounced back to OSvCContent Hello, How do I find emails that have bounced back to OSvC from a mailing? I can see how man… -
Inline image security with forwarded emailsSummary How to secure inline imagesContent We've had this come up as a potential issue with one of our customers. They're often sent sensitive data as inline images in a…
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Cobrowse and multiple screensContent Hi - We are implementing Cobrowse with our live chat team and would like to be able to switch between the customers screens/monitors in advanced mode - instead o…
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Chat- Holiday MessageSummary how to use CHAT_IS_CURRENTLY_CLOSED_HOLIDAY_MSG msg baseContent We're using the chat conditional link widget on our customer portal pages. I've tested it for hol…
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Open Contact when incoming ChatSummary Open contact workspace when incoming ChatContent Hi All, I am using the Chat channel in BUI of ORN (19B) and i don't find way for open contact workspace where i …
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SMS from Oracle Engagement CloudSummary How to send text messages to Service Request's ContactsContent Has anyone implemented a solution to send SMS via OEC? How was it done? Do we need an external ven… -
Co-Browse Stealth Mode on Mobile DevicesSummary Co-Browse Stealth Mode on Mobile DevicesContent Good day! I have been researching but was not able to find out how to use Stealth Mode on a mobile device. I know… -
Gmail Question Mark icon for email address forwarded to default Oracle addressSummary can I make the question mark not show up in gmail when the email address we are using forwards to OracleContent I have set up an outlook mailbox that forwards ov…
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Making standard text read-onlySummary Making standard text read-onlyContent Hello, We've been asked by some of our customers if its possible for an agent using OSvC to add standard text to an inciden…
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Collecting client info from each co-browse sessionSummary How to collect and report on the client info from each co-browse sessionContent I know that it's possible to view the Operating System and Browser of Customer Po…
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Co-Browse - Deleting bulk add user requests in LivelookSummary Co-Browse - Deleting bulk add user requests in LivelookContent Good morning, How can we delete past requests to add bulk users in Livelook? See attachments. Than…
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Co-Browse Remove Advanced ModeSummary Co-Browse Remove Advanced ModeContent Hello, Can anyone tell me if its possible to remove or disable the "Advanced Mode" button in the Co-Browse console? -Kerry …
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Warning for customers 30 minutes before chat window closesSummary Warn customers of closing chat 30 minutes before chat window closesContent Hi! I have searched the OSC, documentation and the forums to see if there is a setting…Sjoerd Spring in 't Veld-145555 35 views 4 comments 0 points Most recent by Sjoerd Spring in 't Veld-145555 -
CoBrowse on Mobile - Fact or Fiction?Summary Does CoBrowse work on MobileContent I am having a hard time deciphering from the documentation and community if Co-browse should work on a mobile device and if i…