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Benefits - Enrollment Real Time - Dependent Data Not Coming In
We have a basic report that is supposed to bring in Employee and Dependent data into a report and now the report is not reporting on Dependent Data anymore. Either none is appearing or missing. Did something happen to this Subject Area?
Answers
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If your Oracle report isn't displaying the expected dependent data, consider these potential issues:
- Data Source Changes: Check if there have been any changes to the database schema or relationships between tables that could affect the report. If fields were added, removed, or modified, it might impact data retrieval.
- Filter and Join Conditions: Review any filters or criteria applied in the report. Sometimes, overly restrictive filters or incorrect join types (like changing from left join to inner join) can cause dependent records to be excluded.
To troubleshoot, ensure that the report parameters are set correctly and examine any recent changes made to the report layout. It might also help to run a direct SQL query to verify that the data exists in the database. If these steps don’t resolve the issue, consider consulting with your IT or data team for a deeper analysis.
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Hi @JA1
Even I am facing the same Issue.
I am using the subject area Benefits - Enrollments Real Time to fetch participants and dependents details. Before 25B release, I was able to get the data. However, since 25B depenents data is not coming somehow.
It is unclear whether this behaviour was introduced in the 25B release, as data was appearing correctly prior to this release. We did not find any relevant Oracle documentationconfirming this change. All our lower PODs are currently on the 25B release, so we are unable to validate this behaviour against earlier versions.
Can anyone please help me with this?
Thanks,
Aditya
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Hi @Varun_Vickraman ,
Are you also facing the same issue?
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Yes, @Aditya Jadhav!
The same report works correctly in 25A. However, after 25B, I'm encountering this problem. When you retrieve only the dependent details, it populates data. But when you incorporate the worker-related column, all the dependent columns appear blank or null.
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For our initial analysis we extracted the output without any filter conditions and analysed the physical query to understand the behaviour of the subject area Benefits - Enrollments Real Time. Upon analysis, we found that it pulls dependents only when dependent certification is present at the time of evaluating the life event.
For example, this behaviour is caused by configuration settings under Designation Requirement at the program level. Specifically, for the Medical plan type under the life event(Marriage or Divorce), the action item "Dependent Requires Certification" is enabled. As a result, only those dependents who have completed certification during this life event are included in the report output.
Since I dont have any POD with lower releases, I cannot pull the physical query to confirm the behaviour of this subject area.
Do you having any POD with 25A release?
Thanks,
Aditya
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Thanks @Aditya Jadhav . Yes, I have a POD on 25A.
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Is it possible for you to share the physical or logical query from 25A POD by fetching few Partcipants and dependents columns for paln type Medical?
So that i will compare both the queries and understand if there was any change?
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@Varun_Vickraman @Aditya Jadhav,
I agree. The Subject Area doesn't work properly since 25B. BIP reports seem to work fine, but our reports with OTBI and Subject Area Benefits - Enrollments Real Time hasn't been returning accurate data.
If others are encountering this, it seems to be an Oracle bug.
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